FAQs - zuuMedia

A. We will try and assist in any computer related matters; however, we support Windows 2000, Windows XP, Vista, Windows 7 and Mac OS Mac OS X v10.4 (Tiger), v10.5 (Leopard),v10.6 (Snow Leopard) and Virtualisation of Windows XP.

A. When operating systems and software are released there are often security flaws that hackers exploit that allow them to 'take over' your computer. As these exploits are found, security patches are released to address them and must be applied immediately.

A. Anti-virus and spyware programs are good but it is essential that they are regularly updated. Once a week is not enough, if there is a major attack it is essential for updates to be done immediately otherwise you are likely to be infected. As well as this, anti-virus software does not protect your computer from operating system and software security flaws.

A. No, but zuuMedia reserve the right to terminate or charge extra (with the customer's permission) annual or monthly subscribers who we feel are abusing the support service.

A. It is not necessary to have broadband, however, in order for zuumedia to update your security patches and software and support you it is useful to have broadband otherwise support may take longer.

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Backup

Q. What is offsite backup?

A. Offsite backup means a copy of your data is stored securely away from your home or business so that if any catastrophe such as fire, theft or hardware failure was to occur you could very simply replace the computer and restore your data.

Q. Why should I back up my data?

A. Whether at home or the office you store more and more critical data on your computer, ranging from digital photographs, emails and contacts for householders, to customer data, sales contacts and company financial information for businesses. Computers do fail, are stolen and are lost in fires. When this occurs this digital information is lost forever. Your insurance policy will buy you new hardware but everything else is lost.

Q. Why should I back up my home computer?

A. Your home computer is now becoming more and more part of life at home. It is where you store you email, digital photographs and key data.

Just imagine losing all of those hundreds of photographs of children's birthdays, holidays, weddings, sporting events. No longer do you have the negative to make copies. If you lose your computer you lose everything.

Q. Do I have to remember to do anything to back my data up?

A. Once the Backup software is installed and you have decided which folders to back up, how frequently to back them up (we recommend daily) and at what time, the process is automatic so long as your computer is switched on and connected to the Internet at this time. If it is not the back up will occur the next time you are connected to the Internet.

Q. How much does it cost?

A. The cost of Backup depends on what you are backing up and the amount of data you store. For full details of products and prices please click here

Q. What if I go over my initial storage amount and how do I buy additional space?

A. You can purchase additional storage at any time.

Q. How secure is my data?

A. zuuMedia takes the security of your data very seriously, which is why your data is encrypted on your computer with 128Bit encryption before being sent to our secure data centre. The data centre where your data is stored has been created specifically for the secure storage of data. Your data is stored encrypted and only becomes decrypted if you need to restore your data. For more information click here.

Q. How do I restore your data?

A. You have two options, you can either use the Backup software installed on your computer or access your backed up files through a web browser. In either case it's very straight forward, you choose whether to restore individual files, computers or everything you backed up from several computers, then simply click restore. Naturally, zuuMedia staff are on hand 24/7 to assist you should you require it.

Q. Is there a cost to restore my data?

A. No.